Terms & Conditions.

Agreement to These Terms

These Terms & Conditions form an agreement between you and Joseph's Moving & Hauling concerning your use of this website and the moving, hauling, estimate, booking, payment, and communication services made available through it.

If you do not agree to these Terms, you should not use portions of the website or services that require your agreement.

Additional written terms, estimates, invoices, booking confirmations, service agreements, or disclosures provided in connection with a particular move may also apply.

Our Services

Joseph's Moving & Hauling provides moving, transportation, hauling, delivery, and related services in Houston, Texas and surrounding service areas.

Services may include, depending on availability and the customer's request:

• Residential moving
• Apartment moving
• Local moving
• Furniture moving
• Loading and unloading
• Packing or unpacking assistance
• Furniture assembly or disassembly
• Delivery services
• Junk removal or hauling
• Additional moving-related services

Availability, pricing, crew requirements, equipment, service areas, and scheduling may vary by job.

Customer Eligibility

You should be at least 18 years old and legally capable of entering into an agreement to make a reservation or authorize payment for moving services.

If you make a reservation on behalf of another person, household, organization, or business, you represent that you have authority to provide the relevant information and arrange the requested services.

Moving Estimates

Our website may provide an automated or preliminary estimate based on information submitted by the customer.

Estimate calculations may consider factors including:

• Pickup and destination locations
• Estimated route distance and travel time
• Move size
• Inventory
• Number of movers or crew requirements
• Estimated labor time
• Stairs or elevators
• Long carries
• Heavy or specialty items
• Packing requirements
• Assembly or disassembly
• Additional stops
• Other requested services or access conditions

Unless specifically stated otherwise in writing, website-generated estimates are preliminary and are not guaranteed final prices.

Final charges may differ when actual conditions, inventory, distance, labor requirements, service time, access conditions, requested services, or other circumstances differ from the information originally provided.

Bookings & Reservation Deposits

Submitting an estimate request does not automatically guarantee a moving reservation.

A reservation may require confirmation of availability, move details, contact information, and any required reservation deposit.

The website may currently request a $50 reservation deposit when a customer proceeds with an eligible online booking.

A booking is considered confirmed when the required booking steps have been completed and Joseph's Moving & Hauling has accepted or confirmed the reservation.

Customers should review the date, arrival window, addresses, inventory, requested services, and other reservation information before completing a booking.

Payments

Online payment transactions may be processed using Stripe or another payment provider identified during the checkout process.

Joseph's Moving & Hauling does not intentionally store complete credit-card numbers or card security codes on its WordPress website.

When you submit a payment through a third-party payment provider, your payment information is also subject to that provider's applicable terms and privacy practices.

We may maintain records such as payment amount, payment status, booking identifier, transaction identifier, and other information reasonably needed to manage the reservation.

Payment Links

Joseph's Moving & Hauling may send secure payment links to customers by SMS, email, or another communication method after an estimate, booking, deposit request, balance request, or other service-related transaction.

Payment links may direct you to a secure checkout page operated through Stripe or another authorized payment processor.

You should verify that a payment request relates to your Joseph's Moving & Hauling reservation before completing the payment.

We will not ask you to send your full payment-card number, card security code, banking password, or other sensitive payment credentials by text message.

Changes, Rescheduling & Cancellations

If you need to modify, reschedule, or cancel a reservation, contact Joseph's Moving & Hauling as soon as reasonably possible.

Availability for a replacement date or arrival window is not guaranteed.

Deposit, cancellation, refund, or rescheduling terms applicable to a particular reservation may be communicated during the booking process, on an estimate or invoice, in a booking confirmation, or in another written service agreement.

Nothing in these Terms limits rights that cannot legally be waived under applicable law.

Customer Responsibilities

Customers are responsible for providing accurate and reasonably complete information about the move.

This may include:

• Correct pickup and destination addresses
• Accurate contact information
• Move date and requested arrival window
• Complete or reasonably accurate inventory
• Heavy, fragile, oversized, or specialty items
• Stairs, elevators, gates, or restricted access
• Parking restrictions
• Long carrying distances
• Additional stops
• Building requirements
• Items requiring assembly or disassembly
• Any condition reasonably likely to affect the job

Customers are also responsible for obtaining any permissions, access arrangements, elevator reservations, parking permissions, or building approvals that are their responsibility.

Restricted or Prohibited Items

Certain items may be unsafe, restricted, prohibited, or inappropriate for transport.

Depending on the circumstances, Joseph's Moving & Hauling may decline to transport items such as:

• Illegal goods
• Hazardous or explosive materials
• Open containers of flammable substances
• Unsafe chemicals
• Items prohibited by applicable law
• Items that cannot be moved safely with available equipment

Customers should disclose unusual, hazardous, extremely heavy, high-value, or specialty items before the move so that appropriate arrangements can be discussed.

Property & Access Conditions

The customer should provide reasonable and lawful access to pickup and delivery locations.

Unexpected access conditions may affect service time, staffing requirements, equipment requirements, or pricing.

Examples include:

• Unexpected stairs
• Unavailable elevators
• Restricted loading areas
• Long carries
• Unsafe conditions
• Inaccurate addresses
• Parking restrictions
• Building access restrictions

SMS / Text Messaging Terms

Joseph's Moving & Hauling may offer an SMS messaging program for customers who expressly opt in to receive service-related text messages.

SMS Opt-In

Where SMS notifications are offered through our website, customers may opt in by entering a valid mobile number and actively selecting the applicable SMS consent checkbox.

SMS consent checkboxes should not be pre-selected. Customers who do not opt in may still contact us and request moving services through other available communication methods.

SMS Opt-Out

You may withdraw SMS consent at any time by replying STOP to a text message received from our messaging number.

Other supported opt-out keywords may also be processed by our messaging provider.

Once your opt-out request has been processed, you should not receive additional SMS messages through that messaging program unless you opt in again.

SMS Help

Reply HELP for assistance with the messaging program or contact:

• Email: officialjosephs@gmail.com
• Phone: (346) 329-2953

Changing Your Mobile Number

If your mobile phone number changes, you should notify us or submit your updated number through an appropriate booking or customer-service process.

Third-Party Messaging Provider

We may use a third-party communications provider, including Twilio or another messaging provider, to transmit SMS communications.

These providers process messaging information as necessary to deliver, route, secure, and manage the communications.

Privacy

Your use of our website and services is also subject to the Joseph's Moving & Hauling Privacy Policy.

The Privacy Policy explains how we collect, use, maintain, and disclose information relating to website visitors and customers.

You can review it here:

https://movewithjoseph.com/privacy-policy/

Third-Party Services

Certain features of our website may depend on third-party technologies or service providers.

These may include:

• Stripe for payment processing
• Google Maps or Google Places for addresses and routing
• Twilio or another provider for SMS communications
• Email delivery providers
• Website hosting and WordPress services

Your interaction with certain third-party services may also be governed by their respective terms, policies, and technical requirements.

Website & Service Availability

We make reasonable efforts to maintain the website and online booking tools, but we do not guarantee that all website functions will always be uninterrupted, error-free, or continuously available.

Website functionality may occasionally be affected by maintenance, third-party services, network conditions, software issues, outages, or other circumstances.

If an online estimate, booking, payment, or communication feature does not operate as expected, contact us directly for assistance.

Limitations & Service Conditions

Online estimates, route calculations, time estimates, and automated recommendations depend on information supplied by customers and data made available by third-party technologies.

Actual conditions may differ from online calculations because of traffic, route changes, inventory, accessibility, customer delays, weather, building restrictions, staffing requirements, or other circumstances.

Nothing in these Terms excludes or limits any responsibility or liability that cannot legally be excluded or limited under applicable law.

Additional rights, responsibilities, valuation terms, claims procedures, or service-specific conditions may be included in a separate moving agreement where applicable.

Governing Law

These Terms are intended to be governed by applicable laws of the State of Texas and applicable federal law, without limiting any rights that cannot legally be waived.

Service-specific regulatory requirements may also apply depending on the nature and location of a move.

Changes to These Terms

Joseph's Moving & Hauling may update these Terms from time to time to reflect changes to the website, services, payment systems, messaging systems, business practices, or applicable requirements.

When changes are made, the updated Terms will be published on this page and the effective date may be updated.

Your continued use of applicable services after an update is subject to the version of the Terms then in effect.