Privacy Policy.

Information We Collect

We may collect information that you provide directly to us when you request an estimate, make a reservation, authorize SMS communications, submit a payment, contact us, or otherwise interact with our website or services.

Contact Information

• Name
• Email address
• Mobile or telephone number

Moving & Service Information

• Pickup address or ZIP code
• Destination address or ZIP code
• Moving date and requested arrival window
• Home size or move type
• Furniture, appliances, boxes, and other inventory details
• Stairs, elevators, long carries, and access conditions
• Heavy or specialty items
• Packing, assembly, junk removal, and other requested services
• Additional stops
• Special moving instructions

Booking Information

If you proceed with a reservation, we may collect booking information such as your selected move date, arrival window, move details, estimate information, booking status, payment status, and related customer communications.

SMS Consent Information

If you choose to receive SMS or text-message notifications, we may maintain information showing that you provided consent, including your mobile number, the date or time of consent, the method used to provide consent, and your messaging preference or opt-out status.

Technical Information

When you use the website, our hosting platform and service providers may automatically receive limited technical information such as your IP address, browser type, device type, operating system, referring page, and basic website request logs.

How We Use Information

We may use information we collect to:

• Generate preliminary moving estimates
• Calculate approximate route distance and travel time
• Recommend crew size and estimated labor time
• Check booking availability
• Create, manage, confirm, reschedule, or cancel moving reservations
• Process reservation deposits or other payments through our payment provider
• Send secure payment links where applicable
• Send estimate confirmations
• Send booking confirmations
• Send payment confirmations
• Send moving reminders
• Send schedule, arrival, or service updates
• Respond to customer questions and support requests
• Prepare for and perform moving or hauling services
• Prevent fraud, abuse, security incidents, or unauthorized activity
• Maintain and improve the functionality of our website and services
• Comply with applicable legal, tax, accounting, or regulatory obligations

Moving Estimates & Bookings

Our website may use information you enter to generate an estimated moving price.

Estimates may be based on information provided by the customer, including distance, inventory, access conditions, crew requirements, estimated labor, requested services, stairs, heavy items, additional stops, and similar move-related factors.

Online estimates are preliminary unless expressly stated otherwise in writing and are not necessarily binding final prices.

Final pricing may change if actual inventory, access conditions, distance, requested services, labor requirements, travel conditions, or other circumstances differ from the information submitted online.

When you reserve a move, we may create a booking record containing your contact information, move details, estimated pricing, requested date and time window, booking status, payment status, customer communications, and other information reasonably necessary to manage the reservation.

Payments

Joseph's Moving & Hauling uses Stripe to process online reservation deposits and other eligible payment transactions.

Payment-card information is entered through Stripe's secure payment interface and processed by Stripe.

Joseph's Moving & Hauling does not intentionally store your full credit-card number, complete payment card credentials, or card security code on our WordPress website.

We may receive limited transaction information from Stripe, such as:

• Payment amount
• Payment status
• Transaction identifier
• Checkout or payment-session identifier
• Booking identifier
• Information reasonably necessary to confirm or manage a reservation

Payment Links

Joseph's Moving & Hauling may send customers a secure payment or deposit link by SMS, email, or another service-related communication method.

These links may direct customers to Stripe or another authorized payment-processing interface used for the applicable transaction.

We will not ask you to send your full payment-card number, security code, or online banking password by text message.

Google Maps & Address Services

Our estimate tool may use Google Maps, Google Places, Google Routes, or related Google services to provide address autocomplete, validate locations, and calculate approximate driving distance or travel time between pickup and destination.

When you use these features, address or location-related information may be transmitted to Google as necessary to provide the requested mapping functionality.

Google's handling of information is governed by Google's own applicable privacy terms and policies.

Email & SMS Communications

We may use the email address and mobile phone number you provide to communicate with you regarding services you request from Joseph's Moving & Hauling.

Communications may include:

• Estimate request confirmations
• Estimate-related updates
• Booking confirmations
• Reservation updates
• Deposit or payment links
• Payment confirmations
• Moving reminders
• Scheduling updates
• Arrival or service-status notifications
• Rescheduling or cancellation notices
• Responses to customer questions or support requests

Email Communications

Our website may use WordPress email-delivery tools and third-party email providers to send service-related emails.

Cookies & Similar Technology

Our website may use cookies, local browser storage, or similar technologies that are reasonably necessary for website functionality, security, form operation, booking flow, payment flow, analytics, or user experience.

Third-party services used by the website, including payment, mapping, communications, hosting, or analytics providers, may also use their own cookies or similar technologies according to their own policies.

You can control cookies through your browser settings.

Disabling certain cookies or browser storage may affect the operation of some website features.

How We Share Information

Joseph's Moving & Hauling does not sell customer personal information as part of our ordinary moving business operations.

We may provide information to service providers only where reasonably necessary for them to perform services on our behalf.

These service providers may include:

• Website hosting and WordPress service providers
• Stripe for payment processing
• Google for address, map, route, or location functionality
• Email delivery providers
• Twilio or another communications provider for SMS delivery
• Technical service providers supporting website operation
• Professional advisers or contractors when reasonably necessary

We may also disclose information if reasonably necessary to comply with applicable law, legal process, subpoena, court order, governmental request, or to protect our rights, customers, business, property, safety, or security.

If our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as permitted by applicable law.

Data Retention

We may retain estimate, booking, payment-status, communication, consent, and customer-service records for as long as reasonably necessary to provide services, manage reservations, maintain business records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal, accounting, tax, or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

SMS consent and opt-out records may be retained as reasonably necessary to document communication preferences and honor messaging requests.

Information Security

We use reasonable administrative, technical, and operational measures intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Sensitive payment-card information submitted through our online payment flow is processed through our payment provider rather than intentionally stored as complete card credentials on our WordPress website.

However, no website, internet transmission, storage system, wireless network, or electronic service can be guaranteed to be completely secure.

You should use reasonable care when submitting information online or responding to electronic communications.

Your Privacy Choices

Depending on your location and applicable law, you may have rights or choices concerning certain personal information we maintain about you.

You may contact us to request that we:

• Explain what personal information we maintain about you
• Correct inaccurate customer information
• Delete information when we are not legally or operationally required to retain it
• Update your contact preferences
• Stop non-essential email communications
• Update your SMS preference

SMS Opt-Out

You may withdraw SMS consent at any time by replying STOP to a text message received through our messaging program.

Once the opt-out request has been processed, no additional SMS messages will be sent through that messaging program unless you subsequently opt in again.

Reply HELP for messaging assistance.

We may need to verify your identity before completing certain privacy-related requests.

Some information may need to be retained where reasonably necessary for legal, financial, fraud-prevention, dispute-resolution, compliance, consent-record, or recordkeeping purposes.

Children's Privacy

Our moving and hauling services are intended for adults arranging household, business, delivery, hauling, or related moving services.

We do not knowingly seek to collect personal information from children under 13 through the website.

If you believe that a child has submitted personal information to us, please contact us so that we can review the situation and take appropriate action.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, moving services, payment systems, SMS communications, technology, service providers, business practices, or legal and regulatory requirements.

When changes are made, the updated Privacy Policy will be published on this page and the effective date displayed above may be revised.

We encourage you to review this page periodically, especially before using new website, payment, booking, or communications features.